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Policies

Privacy Policy

Last updated: [Date of most recent substantive revision]

Tingley's Acting Studio respects your privacy. This policy explains what personal information we collect, why we collect it, how we use it, and your rights in relation to it. It applies to this website and to any interaction you have with us by email, phone, or in person.

1. Who we are

Tingley's Acting Studio is operated by [legal entity name, ABN or company number]. Registered address: [address]. Contact: .

2. What we collect

We collect the following categories of personal information:

  • Contact details you provide: name, email address, phone number (if you give it to us), and the content of any message you send us.
  • Consent records: the fact of your consent, the date, and the specific purpose you consented to.
  • Information about minors: only where a parent or guardian has enquired on their behalf, and only to the extent necessary to respond to that enquiry or deliver coaching.
  • Website usage information: pages visited, referring source, approximate location (country level only), browser and device type. Collected through privacy-friendly analytics that does not set cookies or collect personal identifiers.
  • Session-related information where you are a coaching client: scheduling details, session notes, and payment records.

3. How we use it

  • To reply to your enquiries and arrange coaching.
  • To deliver coaching services you have engaged us for, including scheduling and communication.
  • To send you free resources you have explicitly requested.
  • To send you marketing communications only where you have opted in. You can unsubscribe at any time with one click.
  • To comply with our legal obligations (including tax, child safety record-keeping, and any lawful request from a regulator).

4. Legal bases (UK and EU visitors)

  • Consent, for marketing communications and non-essential cookies.
  • Contract, for coaching services you engage us to deliver.
  • Legitimate interests, for responding to enquiries and for basic analytics. Our legitimate interests are tested against your rights and freedoms in every case.
  • Legal obligation, for record-keeping required by law.

5. Who we share it with

  • Our email service provider, to deliver emails you have consented to receive.
  • Our scheduling provider, to book sessions.
  • Our payment processor, to process payments.
  • Our accounting and tax advisers, as required for compliance.
  • Law enforcement or child-safety authorities, where we are required by law to do so, or where we have a genuine concern about the safety of a minor.

We do not sell your personal information. We do not share it with advertisers. We do not transfer it outside your country of residence except to our email or payment service providers, who are bound by their own contractual and regulatory obligations to protect it.

6. How long we keep it

  • Enquiry data: 24 months from last contact, then deleted.
  • Marketing data: until you unsubscribe, then deleted within 30 days.
  • Client data: 7 years from end of engagement (tax record-keeping), then deleted.
  • Child safety records: retained for the period required by local law in the jurisdiction where the coaching took place.

7. Your rights

You have the right to:

  • Ask us what personal information we hold about you.
  • Ask us to correct it if it is wrong.
  • Ask us to delete it, subject to our legal obligation to retain certain records.
  • Withdraw your consent at any time.
  • Object to marketing at any time.
  • Ask us to restrict our processing while we review a query.
  • Complain to your local data protection authority if we do not resolve your concern.

To exercise any of these rights, email us (). We will respond within 30 days.

8. Cookies

This website does not set tracking cookies. We use privacy-friendly analytics that works without cookies. If we introduce any cookie in the future, we will update this policy and seek your consent where required.

9. Children's privacy

We do not knowingly collect personal information from a child under 13 without verifiable parent or guardian consent. Where a parent has enquired on a child's behalf, we retain only the information necessary to respond and to deliver the coaching agreed.

10. Changes to this policy

We update this policy as our practices change or as the law requires. The "last updated" date at the top of this policy tells you when we last made a substantive change.